Job Description

The Assistant General Manager for this hotel will need to be a hands-on and \in the trenches\ manager with great leadership skills. Sales and Revenue Management experience and expertise are also important. Prior experience is beneficial.

Our career opportunity offers a competitive salary plus bonus and benefits. We are seeking a leader who is looking to bring their hotel experience to a new challenge. We are a progressive hotel ownership company that offers great growth potential. A fantastic commitment of time, energy and effort will be needed to take this hotel to its deserving ranks. The rewards for doing so and for operational and financial success out of the starting gate will be substantial.

We pride ourselves in achieving superior results in operating hotels from our ability to blend the science of hotel management with the art of hospitality. We are looking for candidates who would thrive in an environment that is fast-paced and hands-on. If you are looking to join a team that provides superior service to its customers, while gaining unprecedented opportunity, then this is the position for you.

Job Responsibilities

• Hire a Front Desk Supervisor whom you will be training on all aspects of the hotel. Between you and FD Supervisor/Property Support all 7 days will have a supervisor at the hotel during business hours. This includes all holidays, weekends, and vacations.
• Work a minimum of 50 hours per week. All hours are to be clocked in and out via timekeeping tool (Hotel Effectiveness).
• Weekends can be rotated as needed with FD Supervisor/Property Support
• Put together a sales program and lead an effort to drive business to our hotel.
• Follow up with staff to ensure they are providing superior guest service and meeting or exceeding quality standards. Scores must improve YOY.
• Ensure property is maintained to the high standards of the brand, the management company and Ownership
• Monitor cleanliness of property and product.
• Recruit, interview, and train team members that fit the Brand.
• Monitor, evaluate, and improve employee training programs.
• Develop Rewards Program for personnel for advancement within the organization.
• Monitor cost controls to maximize profit.
• Advise Ownership of all issues requiring guidance and approval.
• Generate new and repeat business through sales and marketing activities and meet with potential and current clients to promote the property.
• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction. Increase scores.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
• Serve as primary liaison with hotel owners and corporate entities.

Requirements:

• 2-3 years hotel experience
• Outgoing personality and great people skills
• Attention to detail and organization
• Strength in direct sales
• Knowledge of local area and contacts preferred
• Excellent written and verbal communication skills
• Aggressiveness
• High motivation and high energy
• Prior experience is a benefit
• Sales experience
• Knowledge of a variety of computer software applications
• Ability to work a flexible schedule, including weekends and holidays
• Innflow Accounting experience a plus

General Notes

• This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor.
• Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
• If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
• The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

Job Types: Full-time

Marriott International begins as an A&W Root Beer franchise in Washington, D.C., in May 1927. Founders J. Willard and Alice Sheets Marriott get their business started by quenching people’s thirst during the hot, muggy summers in Washington, D.C. The business is named Hot Shoppes when the menu expands, and good food and service at fair prices become guiding principles as the company grows.

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