Job Description

This position is eligible for a sign on bonus of $1,500!

Working Title: Business Services Specialist I
Program: Business Services Team
Reports To: Business Services Supervisor
Employment Type: Full Time, Benefitted, 1.0 FTE (37.5 hours/week)
Hours: Monday-Friday 8:30am-5:00pm
Location: Onsite, Hood River, Oregon(Subject to work in Hood River, Sherman and Wasco Counties)
Pay Range (Dependent on experience): 
$19.51-23.71/hour
FLSA Status: Not-Exempt

The Business Services Specialist I plays a pivotal role in providing essential clerical and administrative support directly benefiting agency workflow and clinical staff. This encompasses a broad spectrum of standard office duties, including reception, scheduling, payment processing, word processing, and data entry. The role's flexibility is evident in the potential inclusion of specialized clerical tasks based on the specific location and supported programs.

Beyond these foundational responsibilities, successful candidates are expected to possess key abilities crucial for optimal job performance. This includes the capacity to navigate challenging interpersonal exchanges with clients with grace and good humor, collaborate seamlessly with various departments and community partners, and communicate effectively, orally and in writing. Additionally, candidates should showcase the ability to establish and maintain harmonious work relationships across all levels of the organization, whether with co-workers, consultants, contractors, community partners, or consumers. These essential skills contribute to the overall success of the Business Service Specialist I in maintaining a positive and productive work environment.

Mid-Columbia Center for Living (MCCFL) is a Certified Community Behavioral Health Clinic (CCBHC) that specializes in providing services that are both trauma-informed and recovery-oriented to persons / consumers with mental illness and addictions. Trauma-informed care includes safety, choice, collaboration, trustworthiness and empowerment for both clients and staff. MCCFL serves Hood River, Wasco, and Sherman Counties and utilizes a consumer-involved, consumer-engaged, and consumer-driven model. MCCFL provides a whole-person care approach to adults and children to address both physical and mental health needs. MCCFL offers a variety of programs including a mobile crisis unit, intensive case management, ongoing counseling, community support, supported employment, jail diversion, hospital discharges, hearings, and more.

What you need:
Any combination of education and experience that demonstrates the ability to perform the position’s essential responsibilities. This includes:

• High school diploma or GED
• One (1) year of entry-level office support or secretarial experience preferred.
• Accurate keyboarding of at least 40 words per minute.
• Relevant work experience in a medical or behavioral health setting is preferred.
• Bilingual fluency in English/Spanish preferred.
• Must possess a valid Oregon or Washington Driver’s license and be insurable for infrequent travel between business offices or possess an alternative reliable mode of transportation.
• Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 407-007-0200 – 407-007-0370.

What you'll do:
The following list represents the essential responsibilities (functions) of the position. It does not, however, represent all of the duties the position may be asked to perform:

• Provide general reception services in a clinic or office setting. Serve as initial contact for clients and visitors in-person and by telephone. Greet arrivals and callers; screen and route calls; provide general information. Operate multi-line telephone and voice mail system; ensure that calls are transferred, and messages are properly delivered. Serve as emergency call screener as assigned.
• Perform a variety of word processing duties. Prepare forms, correspondence, reports, letters, and other material from rough draft or verbal instruction with reasonable speed, accuracy and timeliness.
• Maintain clinician scheduling in electronic system.
• Schedule client appointments; obtain completed intake paperwork; obtain insurance information for billing purposes. Inform client of associated fees; collect and post payment; issue receipt. Review account with client and provide explanations, as needed.
• Scan client documents into electronic health record; ensure that documents are properly scanned; ensure confidentiality and security of all records within scope of responsibility.
• Open, date-stamp, and distribute incoming mail; prepare outgoing mail. Ensure that postage meter is loaded with adequate postage to meet business needs.
• Assist clients with voter registration, as requested. Ensure that forms are complete; forward forms and records to appropriate agencies; maintain associated records.
• Ensure that all office equipment is in proper working order; assist staff with troubleshooting equipment malfunctions; report unresolvable issues to the Business Services Supervisor or Manager.
• Prepare the front office at the beginning and end of the business day; follow opening and closing procedures and processes; ensure that confidential information is secure. Prepare bank deposits, as assigned.
• Provide back-up for other Business Service Specialists, as assigned.
• Regular and reliable attendance; timely and professional communication; confidentiality.

What we’ll do:
We recognize your value and will strive to keep you engaged and appreciated. The selected candidate will receive:

• Competitive salary, dependent on experience.
• 95% employer-paid comprehensive medical, dental, and vision coverage for employees only. Low deductible plans for family coverage through PEBB
• PERS Retirement Contribution
• 11 Holidays including 1 floating holiday
• 10 vacation days a year for non-exempt employees
• 12 sick days a year
• Education reimbursement and loan forgiveness- HRSA!

The hiring process:

1. Application review
2. Questionnaire (if additional information is needed)
3. Panel Interview
4. Possible second-round panel interview
5. Conditional Offer
   1. DMV Record Review, if the position requires driving
   2. 10 Panel Drug Screen (Although recreational marijuana use is legal in the state of Oregon, you will not be considered for this position if you’re unable to pass a pre-employment drug screening due to federal regulations.)
   3. Criminal History check through Orchards BCU
   4. Reference check
   5. Licensure Primary Source Verification

MCCFL provides reasonable accommodations for qualified individuals with disabilities. To request accommodation in the recruitment or selection process, please contact human resources at 541-288-4359 or email hr@mccfl.org.

Job Tags

Full time, For contractors, Work experience placement, Work at office, Relocation package, Monday to Friday,

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