Job Description
Job Summary
team is seeking a Carrier Performance Specialist to support outbound transportation operations across North America. In this role, you will help manage transportation providers and work closely with cross-functional partners to ensure timely, high-quality delivery of A products to our retail stores and major reseller partners. This is an excellent opportunity for someone with 3 5 years of logistics or supply chain experience who is looking to grow their impact in a fast-paced, innovative environment.
Key Responsibilities
- Support the day-to-day management of transportation providers, focusing on service execution, performance tracking, and issue resolution
- Collaborate with internal teams (e.g., Retail, Customer Fulfillment, Planning, Sourcing) to ensure delivery alignment with partner expectations
- Help monitor last-mile delivery to retail stores and distribution centers, flagging risks and supporting proactive exception handling
- Assist in the analysis of carrier KPIs and delivery performance, identifying trends and supporting improvement initiatives
- Contribute to transportation capacity planning efforts, including forecast reviews and readiness for seasonal peaks or product launches
- Participate in logistics projects and initiatives, supporting planning, documentation, and execution tasks
- Build relationships across teams to support outbound execution and continuous improvement
- Communicate clearly, collaborate across teams, and contribute to problem-solving discussions
Key Qualifications
- 3 5 years of experience in logistics, transportation, or supply chain operations (outbound or international experience a plus)
- Experience working with or supporting transportation carriers, 3PLs, or logistics providers
- Strong analytical skills and attention to detail; ability to work with data and extract meaningful insights
- Proficiency in Excel, Tableau / Power BI, ThoughtSpot, Python data cleansing or advanced analytics platforms
- Clear and effective communication skills, both written and verbal
- Ability to collaborate cross-functionally and contribute to team goals
- Comfortable managing multiple tasks in a dynamic environment
- Self-motivated, eager to learn, and proactive in taking on new challenges
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