Job Description

Salary: $75,000 - 85,000 per year Requirements:

• 1-3 years of experience in IT support, ideally in help desk, field tech, or desktop support roles.
• Previous experience in supporting POS systems or comparable restaurant/retail technology.
• Fundamental knowledge of network principles (TCP/IP, DHCP, DNS, VLANs, VPN).
• Practical experience with Windows operating systems, Microsoft 365, and remote support tools.
• Excellent communication skills with the capacity to stay calm and professional during urgent situations (such as POS outages during busy hours).
• A valid driver's license and willingness to travel to restaurant locations as necessary.
• Capability to lift and carry IT hardware (up to approximately 40 lbs).

Responsibilities:

• Provide Tier I–II help desk and on-site assistance for both restaurant and corporate users.
• Support and resolve issues related to restaurant POS systems, kitchen display systems (KDS), payment terminals, handheld ordering devices, and printers.
• Address connectivity problems involving store networks, VPN, Wi-Fi, switches, and internet disruptions, escalating to vendors or ISPs when appropriate.
• Assist with new store openings, technology upgrades, and hardware deployments (POS, switches, APs, workstations, cabling coordination).
• Monitor and manage help desk tickets, ensuring precise documentation and prompt resolution.
• Troubleshoot hardware and peripheral issues across multiple restaurant locations at once.
• Maintain and configure Windows computers, workstations, Microsoft 365 accounts, and Active Directory user access.
• Provide support for VoIP phones, security camera systems, and back-office PC or server equipment as necessary.
• Track and oversee IT inventory, warranties, RMA processes, and technology assets at the store level.
• Adhere to cybersecurity practices, including MFA, endpoint protection, and secure access controls.
• Collaborate with third-party vendors (POS, ISP, cabling, security, and hardware providers) for escalations or service scheduling.
• Participate in a rotational on-call support system for after-hours incidents affecting store operations.

Technologies:

• Active Directory
• Hardware
• Support
• Microsoft 365
• Network
• Security
• TCP/IP
• VPN
• Windows
• Office 365

More:

We are in search of a reliable and customer-oriented IT Support Technician to enhance our expanding multi-location restaurant organization. This position involves providing day-to-day technical assistance to both our corporate teams and restaurant locations, focusing on areas such as POS systems, network connectivity, Wi-Fi, back-office systems, and end-user devices. The perfect candidate will possess a service-oriented mindset, comprehend the urgency inherent in restaurant operations, and effectively troubleshoot issues that influence store performance, guest satisfaction, and uptime.

Job Type: Full-time
Projected Total Compensation: $75,000.00 - $85,000.00 annually
Benefits:
- Employee discount
- Health insurance
- Paid time off

Work Location: In-person

last updated 44 week of 2025

Job Tags

Full time, Work at office, Remote work,

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